Privacy Policy for QuickResponse Dubai
Effective Date: 24 June 2026
Last Updated: 24 June 2026
Company: QuickResponse Dubai
Website: https://quickresponse.ae | https://cms.quickresponse.ae
Contact: +971 054 790 4152
QuickResponse Dubai (“QuickResponse”, “we”, “us”, or “our”) is committed to protecting the privacy and personal data of every person who visits our website, uses our mobile application, or books a home service through our platform. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have over your data.
This Privacy Policy applies to the websites cms.quickresponse.ae and quickresponse.ae, the QuickResponse mobile application, and all services offered by QuickResponse Dubai across the United Arab Emirates.
1. Who We Are
QuickResponse Dubai is an on-demand home services platform operating in the United Arab Emirates. We connect residents across Dubai and the wider UAE with vetted, insured, and background-checked professionals for services including AC maintenance and repair, home cleaning, plumbing, electrical work, painting, handyman services, appliance repair, and more.
For the purposes of applicable UAE data protection law — including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL) — QuickResponse Dubai acts as the Data Controller in respect of personal data collected through our platforms.
2. What Personal Data We Collect
We collect personal data that you provide directly to us, data collected automatically when you use our platforms, and data we receive from third parties.
2.1 Data You Provide Directly
- Identity Data: Full name, gender (where provided)
- Contact Data: Mobile number, email address, physical address in Dubai or UAE
- Account Data: Username, password (encrypted), account preferences
- Booking Data: Services requested, preferred dates and times, specific property details (e.g., flat number, villa type, number of AC units)
- Payment Data: Payment method type and last four digits of card. Full card numbers are processed by our payment processor and never stored on our servers.
- Communications Data: Messages sent through our app, chat support, WhatsApp, or email
- Review and Feedback Data: Ratings, written reviews, and survey responses submitted after a service
2.2 Data Collected Automatically
- Device Data: IP address, device type, operating system, browser type and version
- Usage Data: Pages visited, time on page, links clicked, service categories browsed
- Location Data: With your permission, approximate location to display available services near you
- Cookie Data: Information via cookies and similar tracking technologies (see Section 9)
- Log Data: Server logs including access times, referring URLs, and error reports
2.3 Data from Third Parties
- Social Login Providers: If you sign in via Google or Apple, we receive basic profile data (name, email)
- Payment Processors: Confirmation of payment status
- Analytics Providers: Aggregated, anonymised traffic and engagement data from Google Analytics
3. How We Use Your Personal Data
We use personal data for the following purposes under UAE PDPL:
- To create and manage your account — Contract performance
- To process your service bookings and dispatch professionals — Contract performance
- To process payments securely — Contract performance
- To send booking confirmations, updates, and receipts — Contract performance
- To communicate about bookings via SMS, WhatsApp, or email — Contract performance / Legitimate interests
- To send promotional offers and newsletters (where opted in) — Consent
- To improve our platform using aggregated usage data — Legitimate interests
- To conduct customer satisfaction surveys — Legitimate interests
- To detect and prevent fraud or security incidents — Legitimate interests / Legal obligation
- To comply with UAE legal and regulatory requirements — Legal obligation
- To respond to enquiries and provide customer support — Contract performance / Legitimate interests
4. Who We Share Your Data With
We do not sell your personal data. We may share your data with the following parties, only to the extent necessary:
- Service Professionals: Name, contact number, and service address shared with the assigned vetted professional to deliver your booking. All professionals are contractually bound to confidentiality obligations.
- Payment Processors: Transaction data shared with PCI DSS-compliant payment partners.
- Technology Service Providers: Hosting (Hostinger), cloud infrastructure, and software tools that operate our platform under data processing agreements.
- Analytics Providers: Anonymised or pseudonymised data shared with Google Analytics and similar tools.
- Marketing Platforms: Where you have given consent, email and messaging platforms for promotional communications. You can opt out at any time.
- Legal and Regulatory Authorities: Where required by UAE law, court order, or government authority.
- Business Transfers: In a merger, acquisition, or sale of assets, data may transfer to the acquiring entity under the same protections.
5. International Data Transfers
Some service providers and technology partners operate outside the United Arab Emirates. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including contractual clauses meeting UAE PDPL requirements. By using our platform, you acknowledge that your data may be processed in countries where data protection laws may differ from those in the UAE.
6. How Long We Retain Your Data
- Account Data: Retained for the duration of your account and 3 years after closure, unless a longer period is required by law
- Booking and Transaction Data: Retained for 5 years to comply with UAE commercial and tax obligations
- Communication Data: Retained for 2 years from the date of the communication
- Marketing Preferences: Retained until you withdraw consent or opt out
- Analytics Data: Anonymised data retained indefinitely; identifiable data for up to 26 months
When data is no longer required, we securely delete or anonymise it.
7. Your Rights Under UAE Data Protection Law
Under Federal Decree-Law No. 45 of 2021 (UAE PDPL), you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion where we no longer have a legal basis to retain your data
- Right to Restrict Processing: Request limitation of how we use your data in certain circumstances
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or for direct marketing
- Right to Withdraw Consent: Withdraw consent at any time without affecting prior lawful processing
To exercise any of these rights, contact us using the details in Section 11. We will respond within 30 days and may need to verify your identity before processing your request.
8. How We Protect Your Data
We implement appropriate technical and organisational security measures, including:
- SSL/TLS encryption for all data transmitted between your device and our servers
- Encrypted storage of passwords using industry-standard hashing
- Payment data handled exclusively by PCI DSS-compliant processors; full card numbers are never stored on our systems
- Role-based access controls limiting staff access to personal data
- Regular security reviews and vulnerability assessments
- Staff training on data protection and secure data handling
If you believe your account has been compromised, contact us immediately at +971 054 790 4152.
9. Cookies and Tracking Technologies
Our websites use cookies and similar tracking technologies to improve your experience and help us understand platform usage.
Types of Cookies We Use
- Essential Cookies: Required for the website and booking system to function. Cannot be disabled without affecting core functionality.
- Analytics Cookies: Used by tools such as Google Analytics to understand visitor behaviour and platform performance. Data is anonymised.
- Functionality Cookies: Remember your preferences such as language and service selections.
- Marketing Cookies: Used to show relevant advertisements on third-party platforms. Only set with your consent.
When you first visit our website, you will be presented with a cookie consent notice. You can manage cookies through your browser settings at any time. Disabling certain cookies may affect your experience on our platforms.
10. Children’s Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.
11. Contact Us
For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how we handle your data, please contact us:
- Phone / WhatsApp: +971 054 790 4152
- Website: https://quickresponse.ae
- Service Area: Dubai, United Arab Emirates
We aim to respond to all privacy enquiries within 5 business days and to resolve data subject requests within 30 days.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify registered users. We encourage you to review this Privacy Policy periodically. Your continued use of our platform following changes constitutes acceptance of those changes.
13. Complaints
If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the UAE Data Office — the regulatory body responsible for overseeing compliance with Federal Decree-Law No. 45 of 2021. More information is available at uaedataoffice.gov.ae.